Why do videos play without any sound?

Please ensure your device doesn't have the 'mute' switch enabled. It may seem an obvious solution but it's a common issue that is often overlooked.

Depending on your device settings, you may need to also increase the volume of the video whilst the video is playing. Changing the volume before the video plays may affect your system alert volume and not the volume which media is played. Please see Apple's Support Article for more information.

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