Backup FAQ

Momento can backup your data locally or to iCloud incase you lose or damage your device.

Please note: A backup is not the same as an export. Backup files are not designed to be opened on your computer.

How do I backup my Momento data?

In Momento, go to Settings > Data > Backup & Restore.

Choose your backup preferences (detailed below) and then tap 'Backup Now' to create your first backup. This will create a backup of all your Momento database, settings and media. Momento will store your backups efficiently so only one copy of your media is stored.

Automatic Daily Backup

Backups can be set to trigger automatically on a daily basis with the 'Automatic Daily Backup' setting. Momento will efficiently backup images so they are not duplicated with every backup operation. Daily backups are only run on days where Momento is launched. If Momento isn't launched then a backup won't be created.

For your initial backup we always recommend doing this manually by tapping the 'Create Backup' button.

iCloud Backup

This will store your backups in iCloud. If this is disabled your backups will only be stored locally on your device (see the 'Local Storage' section below).

If the iCloud backup option isn't available:

  1. Ensure you are logged into iCloud in iOS Settings > iCloud
  2. Ensure iCloud Drive is ON and 'Momento' is enabled in iOS Settings > iCloud Drive.

IMPORTANT: When Momento creates a backup for iCloud you will see the progress of the backup creation not the upload. This will be handled in the background by iOS. If you have a lot of data this can take a long time. We highly recommend ensuring you're connected to a fast WiFi connection to create the initial backup.

If you are wanting to transfer your data to a new device we recommend using a manual backup rather than iCloud as this will be much quicker, especially for devices with a lot of Momento data.

Local Backup

If the iCloud option is disabled then backups will be created locally on your device. After creating a backup you will need to copy it to your computer for safe keeping using iTunes File Sharing.

Copying a backup file to your computer using iTunes File Sharing:

  1. Connect your device to your computer and launch iTunes.
  2. Select your device.
  3. Click Apps in the list on the left and scroll down to the bottom of the page.
  4. In this section, you'll see a list of file-sharing apps on your device. Select Momento.
  5. Drag and drop the 'Backups' folder from the Documents list to a folder or window on your computer to copy them to your computer.
    Or, select the file or files you want to copy to your computer from the Documents list and click "Save to".
    Find the folder on your computer to which you want to copy the files and click Choose.

Please note that the date displayed in iTunes alongside the 'Backups' folder is inaccurate and will not represent the date of the latest backup. Once you have copied the folder to your computer you will see the new backup file present in the 'Data' folder.

Important: DO NOT modify any of the files within the 'Backup' folder as this may corrupt your backup. Backup files are not encrypted or considered secure. We strongly recommend storing them in a safe and secure place on your computer and removing them from your iPhone/iPad after they've been safely copied.

Deleting backup files from your device using iTunes File Sharing:

  1. Connect your device to your computer and launch iTunes.
  2. Select your device.
  3. Click Apps in the list on the left and scroll down to the bottom of the page.
  4. In this section, you'll see a list of file-sharing apps on your device. Select Momento.
  5. Select the files you want to delete in the Documents list and press the Delete key on your keyboard.
  6. Click Delete when iTunes asks you to confirm.

For further information about iTunes File Sharing including screenshots of the above process, please see the official Apple support documentation here: https://support.apple.com/en-gb/HT201301

Where are my backups stored?

iCloud Backups

If you have selected to backup your data to iCloud then the files are stored in iCloud Documents but are hidden from iCloud Drive so cannot be accessed directly.

Local Backups

If you have selected to backup your data locally then the files are stored in the Documents folder on your device. This can be accessed via iTunes File Sharing. See the section above on how to access these files.

How much iCloud storage are my backups consuming?

You can find out how much iCloud storage Momento is using from iOS Settings > iCloud > Storage > Manage Storage > Momento.

If you have just completed a backup, it may take some time for this to show the full size as data may be still being uploaded to iCloud.

How can I delete my backups?

iCloud

If you would like to delete all your backups from iCloud you can do so in iOS Settings > iCloud > Storage > Manage Storage > Momento > Edit > Delete All.

Local Storage

  1. Connect your device to your computer and launch iTunes.
  2. Select your device.
  3. Click Apps in the list on the left and scroll down to the bottom of the page.
  4. In this section, you'll see a list of file-sharing apps on your device. Select Momento.
  5. Select the files you want to delete in the Documents list and press the Delete key on your keyboard.
  6. Click Delete when iTunes asks you to confirm.

How do I restore my data from a Momento backup?

For information on how to restore your data, please see our Restore FAQ.

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